In this high-energy interview, LuAnn, along with Bob Nicoll, talks about the book “Exceptional Care for Your Valuable Clients” and gives you insights into how to create congruency with your clients. Together LuAnn and Bob share tips on how to build rapport in seconds and how to eliminate the 28 “(K)notty Words” from your vocabulary for more powerful, positive communication with anyone! There’s power in the clarity of your articulation so this interview is a must-listen for everyone!